Last updated: November 1, 2026
We want you to be happy with your purchase. Because our products are digital, refunds follow the rules below.
You can get a refund or replacement if
- The product does not work and you contact us within 24 hours of delivery.
- You received the wrong product or the wrong region.
- The account has not been accessed and its details have not been changed, and you bought it by mistake.
Refunds are not possible if
- The account has been accessed, its login details changed, or it has been linked to another platform.
- In-game purchases were made, or the membership has already been used.
- The product works as described but you changed your mind after delivery.
How to request a refund
Email support@gamesparkstore.com with your order number, a description of the issue and a screenshot of any error. We reply as soon as possible and, after checking, replace the product or refund you.
Crypto refunds
Approved refunds for crypto payments are sent in the same cryptocurrency, to a wallet address you provide, for the USD value of the order. Network fees may be deducted.
Marketplace orders
For orders placed on Driffle or K4G, please request a refund through the “Report a problem” option on the marketplace order page, so the case is handled under the marketplace’s buyer protection.
